![]() Users receive a comprehensive view of their entire organization–including supply chain activity, financials, and customer service data. The platform allows teams to improve decision-making by connecting data across the entire business. Note: ERP choice is less about sector or size than it is about intangibles like transaction and data volumes, capacity, and complexity.įor now, let’s check out each ERP option to give you a better sense of what that actually means: Business Centralīusiness Central is designed for single-location SMBs. Each covers essential business functions for three different groups: SMBs, enterprise organizations, and distributors/manufacturers. ![]() Microsoft offers three different ERP modules. And, those changes won’t impact or disrupt the central hub (ERP) responsible for core processes and critical data. The idea is, companies can scale up–one module at a time–as they grow and change. Organizations can customize out-of-the-box features, integrate third-party apps, or add CRM modules to the base plan. That ERP then serves as the foundation for the rest of the system. ![]() Organizations first choose an ERP solution, based on general business requirements. However, it’s important to note that within the D365 universe, ERPs and CRM modules break down along a certain hierarchy. They’re used primarily for customer-facing tasks like sales, service, and marketing.īoth types of software traditionally act as hubs for a wide range of business activities. You might look at the Dynamics ERP as the foundation that supports all business activities.īy contrast, CRMs deal with relationships. But, each supports a different set of business processes.ĮRPs handle internal operations like inventory, finance, and accounting. Dynamics 365 Modules: ERPs vs CRMsīefore we get into the individual modules and what they’re used for, it’s important to explain the relationship between Dynamics 365 ERPs and CRMs.īoth Dynamics ERP and CRM modules are cloud-based, relational databases. In these next few sections, we’ll look at each D365 module, who it’s for, and provide a quick overview of what it does. What’s more, apps can be customized to fit your unique requirements and processes via the platform’s low-code app-building tools. Instead of forcing companies to choose a one-size-fits-all plan, users can choose from a selection of apps, or modules, based on the features most important to their business.ĭynamics makes it easy to add modules, customize features, and swap old apps for new ones when requirements change.Īll Dynamics 365 modules are compatible with one another and integrate with third-party solutions. ![]() See, the real value of Microsoft Dynamics lies in its modularity.
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